Terms of Business

Ownistry Ltd is a company registered in England & Wales under company number 16451102, based in Chesham, Buckinghamshire, United Kingdom.

In these terms, “we”, “us” and “our” mean Ownistry Ltd. “You” means the business or person engaging us.

You can reach us any time at info@ownistry.co.uk.

We design and build practical technology for local businesses and SMEs. Depending on what your business needs, that may include websites, online booking and appointment systems, customer portals, internal tools and dashboards, mobile or web applications, automation of repetitive admin, and integrations between the systems you already use.

The exact scope of any piece of work is agreed with you in writing before we start, usually as a short proposal or blueprint following our discovery conversations. That agreed scope sits alongside these terms; where the two differ, the agreed scope wins.

We do not provide legal, accounting, tax or regulatory advice, and nothing we build should be relied on as a substitute for professional advice in those areas.

Our engagement normally follows five stages: Discover, Design, Prototype, Build and Grow. Discovery and design conversations are collaborative, and we will always explain our thinking without jargon.

Timelines given during these stages are honest estimates rather than fixed guarantees. Where a deadline genuinely matters to your business, tell us early and we will agree it in writing.

After our discovery and design conversations we will usually build a free working prototype, typically within about a week. The prototype is there to show you what is possible, not to be a finished product.

The prototype is offered at our own cost and with no obligation on either side. You are free to walk away afterwards, and we may also decline to continue if the work is not a good fit.

A prototype is illustrative only. It may use sample data, incomplete features or placeholder content, it is not tested or secured for live use, and it should not be used with real customers or real customer data. All intellectual property in the prototype remains ours until a paid engagement is agreed and paid for.

Once a scope is agreed we provide a written quote. Unless we say otherwise, quotes are valid for 30 days and are exclusive of third-party costs such as domains, hosting, licences and transaction fees.

Larger projects are usually invoiced in stages, with a deposit before build work begins and the balance on completion. Ongoing support or growth work is invoiced monthly.

Invoices are payable within 14 days of the invoice date unless we agree different terms in writing. If an invoice remains unpaid after that, we may pause work on your project until it is settled, and we may charge statutory interest on overdue amounts.

To keep a project moving, we need reasonably prompt feedback, the content and information we ask for (text, images, product or service details), and the access we need to any accounts or systems the work touches.

You confirm that anything you give us to use — logos, images, text, data — is yours to use, or that you have the necessary permission. Where a project runs late or stalls because we are waiting on you, we may need to reschedule around other commitments.

Once a piece of work has been paid for in full, you own the custom work we have created specifically for you, along with your content and your data. It is your business, and we do not hold it hostage.

We keep ownership of our own general know-how, reusable components, tooling and templates that we bring to every project. You have a permanent right to keep using those as part of what we built for you.

Some parts of a solution will rely on third-party services and software — hosting, domains, email, payment providers, mapping, open-source libraries. Those remain subject to their own terms and licences, and any ongoing subscription costs are yours.

Unless you ask us not to, we may mention that we worked with you and show the work in our portfolio, without disclosing anything confidential.

Businesses change, and scopes sometimes change with them. Where a request falls outside the agreed scope, we will tell you what it means for cost and timing before doing the work.

Either of us can end an engagement by giving reasonable notice in writing. If that happens, you pay for the work completed and any third-party costs already committed, and we will hand over the paid-for work in a usable form.

We treat what you tell us about your business as confidential and use it only to do the work you have asked for. We expect the same in return for anything we share with you about how we work.

How we handle personal data is set out in our Privacy Statement.

We will carry out our work with reasonable care and skill. We cannot promise that any software will be entirely free of faults, or that a third-party service we rely on will never fail or change.

We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data caused by third-party services outside our control, or any indirect or consequential loss. Where we are liable, our total liability in connection with a project is limited to the fees you have paid us for that project.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Neither of us is responsible for delays or failures caused by events genuinely outside our control, such as outages at a hosting or internet provider, power failures, serious illness, or changes imposed by a third-party platform. If that happens, we will tell you promptly and agree a sensible way forward.

These terms, and any dispute arising from them, are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

We may update these terms from time to time. The version published on this page at the time your work is agreed is the version that applies to that work.

If anything here is unclear, ask. Email info@ownistry.co.uk or get in touch and we will explain it in plain English.